Shipping policy

HWA Merch

HWA Merch products are made to order specifically for each customer. We currently ship throughout the United States, including Alaska and Hawaii.

Our estimated delivery time is 5–8 business days. HWA Merch does not currently offer Express shipping.

Shipping Rates

Standard shipping within the United States, including Alaska and Hawaii, costs $7.95.

Standard shipping is free on orders of $70 or more.

Made-to-Order Fulfillment and Delivery

Each HWA Merch product is made after the order is placed. The estimated delivery time is 5–8 business days.

This delivery estimate is not an Express service. We do not currently offer an Express shipping option.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you discover an address mistake, contact us immediately at support@hwamerch.com. We will attempt to correct it if the order has not entered production or shipping.

If an incorrect or incomplete address causes a package to be returned, lost, undeliverable, or disposed of by the carrier, the order does not qualify for a free replacement or refund. We will help determine what options remain available, but the customer may be responsible for the cost of reprinting and reshipping the order.

If HWA Merch or its production partner caused the address error, we will correct the problem at no additional cost.

Packages Lost in Transit

If tracking stops updating or your package appears to be lost in transit, contact us at support@hwamerch.com within 30 days of the estimated delivery date.

Please include your order number and confirm the delivery address used for the order. We will review the tracking information and work with the carrier or production partner when necessary.

If the package is confirmed lost in transit, we will send a replacement at no additional cost.

Packages Marked Delivered but Not Received

If tracking shows that your package was delivered but you cannot find it, please first:

Check around the delivery location.
Ask other members of your household and nearby neighbors.
Contact the carrier or local post office for delivery details.

Then contact us at support@hwamerch.com within 30 days of the reported delivery date. Please include your order number and the results of your carrier inquiry.

We will review the tracking information and circumstances. A delivered tracking scan does not automatically qualify an order for a refund or replacement. Any resolution will depend on the available delivery information and the results of the carrier or production-partner investigation.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us at support@hwamerch.com within 30 days of receiving it.

Please include your order number, clear photographs showing the problem, and a photograph of the shipping label or packaging if the damage occurred during delivery.

Claims are reviewed under our Refund and Return Policy. If we confirm a manufacturing defect, printing error, incorrect item, or shipping damage, we will provide an appropriate replacement or other approved resolution at no additional cost.